My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted Bya Luxury Daily columnistOn In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"e0ed536fa7126cf8b4cc4690e38e80b1","s":"874842b60933c4bc"}