My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"75aad226629dc86ceaeadaa9d81ab872","s":"9c2464b172d5c9f5"}