My Way: Claremont Rug Co.’s Jan David Winitz on why customer efficiency is not customer service
Posted By a Luxury Daily columnist On In Columns,Featured,Home furnishings,Industry sectors,Opinion | No Comments{"ct":"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","iv":"d49c05194494541aed71f70584934bea","s":"24d565b209cea8ee"}