Memo to Apple: When delight becomes expectation, loyalty becomes uncertain
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"4cdfdb88ef5324ae094bdec4d6852512","s":"2795f7d88567a78f"}