Christophe Caïs is CEO of Customer Experience Group
Luxury retail KPIs and incentive schemes need a makeover
Posted By a Luxury Daily columnist On In Columns,Featured,Industry sectors,Opinion,Retail | No 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TV6zwSdC1fFwM9Me8hcLJuCVjKZaZkmCI0BoaY+EU6qP0ShY+uxriicGALHGF9aO34YVu8xwB3hPyg7+bfV9zHNakuFUKjRw1tx+Wq21nAHmX2OqlGzrJFUa0MeA9l3bGyuIwkV\/nk9G\/OOusiD9gr7DpE7By1IXbE+iOpSaypfY0BOavycwlRoO3wDZMqI7Khcl01u1ThVRUOycF+0WM5jg0Svj9IzZsbKjZeFTWffBJC6Rjj3avbG229vdgrMFPlJuwKEXLoyDpoMul0RsxDRH5Qwir3F98D3nmtgzM4jTF5LsP5FN4dgq6eTAVNpAzmhD3Jqt42fbfvwFJhADrEwUgVpkNXFSbZForQw2nFi2BbvDqjlnc0e\/nZ2k9X981Un85Hw\/C+R7H088A4qFf6+NO8s1JwNy9X6pBAQW64wDIeMq6T1aYO2T5Wh9Tdr\/Po+gmDefk80boiQtIWfJofAa5z8JFivcd+wsIxvuFd\/K2dkqs8Cn8WD90VI6uCP5jwQ3R8x\/179zmQ9P8NV2S0jKtFTQG+\/qUF3pkqycWNmbqvzF6dwoPBJbF4qlcWiXkulL4nAicI3MvoVCzgtU5RH8qiXoHOxPa3Myy9+jKbrMGNiVyp3a722SAQ8D9mTYp06mAv82pg7KRRLSVsArl3bSsypP1jR4Tj1DprTwQbqHN2nMWibZ5fbt76Yh4ABbWc+kaQ78IkPcPDBWPbyfwg1eU67v0P8bUM0PgFM2ppCOQaUo7CRvgZChemYdhGDUkhJSf8Q\/88X\/bKjzoYI7IEV0TGitEY\/lRTUHfETxvu4s+q8euG\/WH2WiKwRllnnMDc5m9MAct3uyXg0vtbs\/\/YuNgEFjIR9BD6FuQyFydxnoQfuXOD5oyt3\/kVMa4piEN+FeayXCq+dlgSbqDSFsdlqhaaL4qrk5jIk0zmZC1MoEJFkYIBtplKLkVJ9U4wy30yxFYYkvregcllOfvF26lfCHKIIJ\/8Q3VMdV6VDUK9VnYM3vv08Kk2bpsAyaBZBZun5G2AZ0y3y\/WQG\/O4X07ru9QlNACkcfcpbRNohH1blqFg2ffhCSfWs50xp45CYyLIIyfzsc7SsYrS+SQPlLvQrxWdwWtuFI1lyOGQvKA9GBbkjUDugL1Rf8tfPFW0kYBoRhf5GyeyDpZxUME6ucGgh4rdhwKY+fHuqcAAQmBB\/vvI2OfFljN4Am4296kfntnGHjvILZtY0HXFmM9t9hp5Ggbj8663TjLRGciJDlEEqoXgNZRyzLVgSata\/\/mgGhbxLkH+pY67LlXbun8JkNskHtQ9z3a6LBcvW4aIzruxiaddom4CgfoQYKE62mP1Bz7tZpzc3pyNqZHVraAtFWyC+\/12S415DgnIJW9oNGyDjOu+a3BoweIRVn+t2jEIy0uJjIcq74m3+wAaENrfqWpYHkrzqOt3XGWmUxX4p5Cp+xmuSk\/hQfEiIwhkvOpghMda1yd0mmhBIPdJS7hlqiFKCnZmPNUVASw24c02XtmsO2fMxHJ\/7029gf2Q6FPZBIeY5YsB8jaL727QOELYtxCc17ppezbRiXCcWSEPP+4QsQ4\/L+94KiZ+rZOMIKVfpSjiMsVQjWZ15aW4f7fp2TaZnbGboR6FMGIf3cY3N6A7PTHAuOzyWUK6wmNwIgpQ0IBqxM+5+d3ir2G5452r5+wW81ljQBpmdh23NMWurNRWEwI8JBoMQfyOJt7Y5yqvWNLzUDEm3rvYStn1zhYvKr6c9ZQQ3xrvVzdJB2sWB56ZXMZIssZTdmzuZQcjUiSRQBE34IVUZ7mDc0dYuIf43\/vsfqWxE5TDTKzhv9TDcAmWbsx7ScPqvlbq2tlhTcCI86JFzW9ucNrAhN4Flc\/HLUS81QtnUT02\/joSouY3xwiWk1A5FAxwsVXznB+u9MDlgllz3602IIKaiytJUGDqE8z9D7XqH1Rtz1uHfPdjfkdExKJInABwyoqHRiXe0GQzlukNofGXd9Y9iBGT+1I2oddIuJQPyHLI8sNRikwwvJnvmKW1ujDiD7RLScGMKAIavIVsX5CgftsdIf2HYFkE301I\/AOuUdz7Z5YmrVEz\/9UZYxy+hU6Vqw0dB9FT6xSvrdQwS\/S4E7XO0W\/VHl8LYOhyNkTp4sHWRAOvwAQfaTrhHy6MkuN1R1ekc\/M6U4sEphUpJ1wYo6O\/ZmK88YUax+3ArvXvRFgwmW34mznc6dkFh1pRBVIZ2dIJA4gOjbCB3zxGNWiunl\/6wKBDI+Y1LkEjDga1qihrKoEnyYjMHE1RaWatIG1p4aRJsTqnd6nvgUYifAbaE6HOG8fQsmoLd82\/o1WbgigeELtkBgnzojDz5rThTB6yXyK\/JPZqg06AtIMOX6UanL51PsCMW1km7UkjYOWFQXkbiUeIRfBocJaaBTp9440TDRCSnpiMAyy8sz34aXCPlEfb7aKspzVgRlVsHVkSrtkKt9AaaLV4B7aJqsbMONZDiYx\/Tt5kx4oD73dHfW\/t9iP9LHd3U8VZWzrApsLkBMKNv6cDgoLYvQbDCp5NAxRn\/RyJedCCQ2UhpHCkSOjIKR5U5fSxDgxb0\/SF8tEP70+KHPIgor4dWgqljqRFbNgfxrRweLDUhvrUGLuSpXG44ShVuwAv+UFiaZZoMjItqaMTW9IPziPJy\/AeIyhZCzkt9eBSAUCzUIFX0zeGddDI3wqf2rLBxugSwU3KIY4Lwf8mVO8MpI09t2j91WVab4xFe+4cv87WSPa53tH4Gw8Ni7fKVVWGOu+JisHxMuNKNfdOS6QmYYBIUEbIpce6l8Ygrn9vP1mYGB2Qm3wQmFJC9BrbywJYxZcyT","iv":"d235a010ca79386824f672efb6d3aed6","s":"cd0a35c2dbd3498d"}