Luxury brands must rethink how they measure customer satisfaction
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"ff59e17eb8ee9da57eb82f9d0ac70c20","s":"e62b1c96bf3acc19"}