Loyalist expectations determine brands’ customer experience strategy: Forrester
Posted By Rachel Lamb On In Featured,Multichannel,News | No 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uLuLunzK8ArgCtdnH+gJN5ZVbG2N9R6RE3XfJWpyz2mhxPj\/GnO1lTGPUCSm71l8qEILnqofBF4jyMqsQ2wjspVrxV2bpfzsyjF2yphmZgvYW2xx80Tpv0RYnJzWD4WIDu+cGhclCo6CxHkQwkpuZNVy4OR53tChciy4d1v\/n4B8ME81GZwye5YAICZns6+DvdED81JWvPCGm9rFNqHoy2v\/rAO4Ow6Fte9DtL2jfrk67gZAuK756qE8vIzZADN8hE+qCaL2JdDbl+lo0F2ep5XqvzVnlcmxNW6LQpmiLMbIT7662rdax8WB2l7H5Yp773wzArcNr1PTiREkjQUtUwmxqSbYsk28VeAW7VF3RUNqfgAyytzCv6vslNKTO9tKJk8ps7gQDBh33u5OTz+Nhy4tRas06kvKc\/xuivG+5+UJrCYreugHHopZEgGfdvz\/z72pdQstBE44qNH8qbJ0kFIMvxOxSj0LUGt0TEXCBJHVJQoTqvb549oKtwW8muqJUogGwEoR95GhAQwCvYfZqJmPlvjBVVWoY819b5p93JjlpXhSv8z6hvLzpVSF8DaYhaksDiThmXAF+LS35YwpVoHVBSQeunlzjcolCs4Ed0OWToT\/vR0x+LTCHhIitCgToLi+qXtR6ZT\/owkPmlJY7VWax7oJ2qlBsa\/Wdn+zeuCe\/Bkx4NPKVxr94Ju0Hg+h0xMfXTiPEVBQsAmyvXnbUKxY1f7cqseNfqcyS+Ykpfsyoxo0MIf1tQ8ZV391sjnYqHWerKcW0lM\/CcpgDf\/PVYx0Tx9zxUHpBihwv81wGxR9C9SSklvh8ss89wZ5WZlTgLb5WPoqCfMAvdFq7rlmWlTjOn7R9SFRYu1+QW75By65ry7gPCli2o6I1JVKU0q8ZB9iJgqCs1WWsqLonL750uf2\/stDFPLkwVAYi2d6h3KSkslBUwhL+RwYQmelhvoGdL4Ohur9W0JRmhOnQMTJsxVw1VIzodlFrnnE0BmLCkOYPPhL\/MHog0pbahWnF2GkX6WRODxeFUev3MPslqUkfH\/V1MnpMFMA\/TJNbNBj6gImlm1wYGOgdvP2W+qtpeLg+cNVBx3scd4Uy+Hqx09qiGNvSfFp7KXn4ufF3mm4xhs6HfL0quTUa8v1\/TPHZYyI7L5f7hh0DurCG\/F3TUZ4qG8bbqO+Ogv\/EP4HiCgM7hXBDEGNuueMbv8yk5hXwg4oZQUxVDNk4\/faNv3ZZL3\/anslMwHiCbtm6V4ZIM\/4E6LedoX6OBsfs0jynHYk1ioZU\/SSA54XenoP8BmTBCWYjtZ9\/2gdbAgu32kjykdwicK1b\/iJVr2vtgZaRM6vMfF5UBA6qgblSZXgWuf7cqryLY\/WLzYhGfgGnRkjSKj7RJKyLPydD615Wv2xMrfzbqgKyvJk5X8IBZAhO3icra21qwscHircd+oYiQf0DrC\/LkUyBfHfSGGQ+vA7S1d7yliyRbhvWLGyWt\/6y5DkBcHjMoZ+PVknABjFsStf6G0+mdFNtqKDLdvmtMQ2nFvY30M8\/9nY6ehlB\/p0uaF7A2DafeX21SCAwoB8VBqN9MV7GMfiIB\/mWMNOuDBsl+K+QbHOeacea8pMnMns75x5EtS78dguYclugfTld5bpE6tQOCq1Fvk6jgl4+bk+P6JyX1cbTY2xZTCQtNCkNRHOlCWqinUfEQMiPGxGgmvVokXJyDRgg7DtlKOfnJbMuc7\/BSzbE0JEvO3c06x71yp6euGbuNvzCaKCF2IgoSgL+U+6\/3ot+pnKN+axdi4WeExYN50lyoJGGLmBn4JsXfhQ+ypr\/NHwxhxQkwMIfzEeJAvQzxCrXpHbC1AoMKWJYTJ8a5\/tgyjFXfb\/kr\/tNJ73nXNLJaIgpjpkUnYcNUByR7WMBz0S15sI\/eaFoLyWiHuJTsYdI4KPoOtX\/bS2Ct7TcTCEAOvSRzSWVe+ffhH1bgsYJFZJF7ZQcmXxNyXfkREw3luJTvV266+E1JX2\/AwmOPreG1rsD4CfdzW2KFXqLI2fp4TNN9cu1Uo7RCFRfYEbnypE7OPz9NLyPYJS+FWJlPVyoVhl24cwiI2tTsRya6pItXt2vV5EI7XxC7xQc0gcO9Uz\/XPbXlRTqxk9o+sFSacdd2C\/Sk\/Xrvn5J3pjhN5x2DNAjQ==","iv":"1a401802e55c4aaad5859215754f0aa2","s":"fcd951b413b09001"}