Loyalist expectations determine brands’ customer experience strategy: Forrester
Posted By Rachel Lamb On In Featured,Multichannel,News | No 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","iv":"f723de4062944b9cb44d45393a8614d3","s":"4c2d2db32cdb5cde"}