Leveraging mobile to service multichannel customers
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"9d96cdfcff2253d78702835db7a81b34","s":"1b9420afcbda00c4"}