How luxury brands can upgrade cross-channel services
Posted By a Luxury Daily columnist On In Columns,Editor's Choice,Featured,Industry sectors,Multichannel,News,Opinion,Retail | No Comments{"ct":"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","iv":"fe91c41f3d00d80b70396001dddb566c","s":"4aaf74b011dd1a2e"}