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How to win back loyalty of rattled employees?

Ralph Lauren store at 888 Madison Avenue in New York is among retail stores closed during the coronavirus pandemic. Image credit: Ralph Lauren The Ralph Lauren store at 888 Madison Avenue in New York is among retail shops closed during the coronavirus pandemic. Image credit: Ralph Lauren

 

Retailers, manufacturers and brands across luxury sectors have had to lay off or furlough employees in response to the loss of income from the COVID-19 healthcare crisis and resultant government-imposed lockdowns.