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How brands and retailers should handle returns after the pandemic

Saks Fifth Avenue returns have been extended until 30 days after stores reopen. Image credit: Saks Fifth Ave Saks Fifth Avenue returns have been extended until 30 days after stores reopen. Image credit: Saks Fifth Ave

 

Shopping behavior has transformed because of the coronavirus pandemic, making ecommerce the go-to way to shop for apparel, accessories and just about any other non-essential item.