Flexjet exec: Luxury brands are defined by the customer experience
Posted By Tricia Carr On In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"a93babff6b96ade41fcc102ef882f7b4","s":"cb5578908cb3ec87"}