Artificial intelligence is becoming a key feature of customer service, on its way to rivaling the human kind. Image credit: iStock, Chief Outsiders
Evaluating the viability of AI in the workplace
Posted By a Luxury Daily columnist On In Columns,Editor's Choice,Featured,Industry sectors,Opinion,Software and technology | No 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\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NWNwqJP9ivLYl7vzyG1eoR\/r74W2IcSHtBYK+wSgdaRe3S3Idm4\/tKuVl4jecfcL3SEa0hYfvZh+aBed+lyaEtm2Epa4XwJ7nBHnSV7ARJAbSj1wLGMiP\/9Q3WUahdxu7usJk1uasHdByVSwqTSgT3EPt7ugIDiiytM2fXncTSBeyAhFzPfWPH0Y17cTMeojd4m3K9G0DtVMYmxBzuCZ0HHI4WmMXdmUi2O4Jx2vj++nI=","iv":"03c58c5c7a4ebda998333842e12bbe88","s":"2ee20fa0b8b03b37"}