Effective loyalty programs hinge on engaging consumers beyond sign-up
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail,Travel and hospitality | No 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","iv":"58213edfd39b2c29c36db27741f8a8ad","s":"97d3862f32d92d0a"}