Do retailers want to know why they are losing customers?
Posted By a Luxury Daily columnist On In Columns,Editor's Choice,Featured,Industry sectors,Opinion,Retail | No Comments{"ct":"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","iv":"5c6111cf37fb4936e5e55f1af408131b","s":"1b5d134e03b9ccf5"}