Digital customer services heighten live agent expectations
Posted ByBrielle JaekelOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"48b99da27f082c17073bae698c3f6e4a","s":"3bea56e5ec48851d"}