Gregory J. Furman is founder/chairman of The Luxury Marketing Council
Customers love you? Think again
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"932a943b4f56eb440840b5cb6e60e7f3","s":"ff34d32c5c8d3c2b"}