Digital-meets-human approach aids customer-centric ecommerce: report
Posted By Sarah Jones On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"bc1a4960edeeb8cb39774ec913b5fb21","s":"1062e1db097877a6"}