![Engaged employees results in better consumer experience](https://cache.luxurydaily.com/wp-content/uploads/2014/04/Affluent-Consumers-185.jpg)
NEW YORK – Although it may seem daunting to restructure a brand’s internal systems, a senior analyst explained June 24 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough” that the return on investment yields greater corporate culture and leads directly to better consumer experiences.