Convenience is competitive advantage as differentiation depends on service: Deloitte
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"ed2c2e31df565e55b33909a92ebc76a6","s":"cc260ea52b1d7a15"}