Convenience is competitive advantage as differentiation depends on service: Deloitte
Posted By Sarah Jones On In Featured,Industry sectors,News,Research,Retail | No 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","iv":"1238f4d32e2d4a0e131b77a066869ce5","s":"2b382369925992f8"}