Concierge services forge ahead despite digital competition
Posted By Nancy Buckley On In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"096813f19d55cedd72cc4d851dc6830c","s":"e6e81f0485d5d2c2"}