Can luxury staff redesign customers’ digital experiences?
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"3bec5ee4731cc1b93b53242aabc29156","s":"d8176b94259369d1"}