Can luxury staff redesign customers’ digital experiences?
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"ad0cf4c598407f873f8271664bab606f","s":"d5638a0b2ee8899f"}