62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"62b6f804fb3479f1524907d2f4bdc3b6","s":"54849a54cef5e3d9"}