62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"5836b81cf1a2db2d5106a91524cc4e82","s":"f119ca51a66c1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