62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"800b0075ba4b59c76174d24d23d46f37","s":"9f55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