62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"58c9fb51fbae928f8f8122d74844b945","s"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