62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"d6d58aaa1795829f731b1ffe0750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