13 customer experience trends for 2017
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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+wbONy5U8jdO236eMj0UfyDPkkJ9glIPefpb7FHdEeX0Y+PzpNXaOVrM5S8Wbu7UxsNdxVm\/+pZG8thxJOHz3WI3q0vaiRbBTJFZLKcEdwFMqYvCExmM1O3VQZq7LVjrntT4oMlvzDy51DcTdt99Cc2Ib9GGjvsizxz91l4MqZdhyIhcVjnGqzvjVyI+sFIkOvbJ1B\/0eTSO+jAiI25IB9zAIXMOdQ3Bh+UNIEB1pBOQAWVmALHpEkiilh52Vz\/V2kyCaQRgE14NZnrUNSzPCwR0BeGH1zDr1k+zyJvU7nxtajXipjXe62LHLcGejxyPbFAVhdjVUqOe9cp2dbFFf6NyWJ0xMCpka9YTYn1bcLhjrxCHtxfAELsjWRCF6E5kSETLEHG57xqq1jBQCpr5QmRRT\/ybiQrFi\/lvm0Zds2ziJsHcT2g2TMMhnLJuHpcaz8sN6e8uGqiShx4Knu2kwBB3+BggYtWyUGwKYgxh6bJ8BCd0riU+gsMPr0tqta5tHMoqXoIPBiCgHGlzK\/XFSQac1EEFztyU6AhWcw72vHbmpsEACsge4+Zb9oJzzJSzTVq9WD+dU3KtMhejL3H3kbkzuOOFMb7MHt+622zIlWOdw1EsIHX\/KisuksnEfuQwkVn8mNEhNcv1fG7BrnSktEYijZE7RqOJB+uf8cRRgt7XuZXCCXSW2OmeAkMrdU\/v1ZPmSdi6Ez45XhHQTjGHR2W0i+LPYD5eL1fc0b6wUgyq+s4uP9HharxCa41ASIoQnrS8MaCJQZ6thpg5JetHVzTIgVd05VzPoJOcHHFQFJKxerZO6jf1vzxlgD+4OgGsHdArynBEpa1m3ItFMoqqWFHjhOYaUNzIlYMQ6QAU2Jlwro\/i\/a378QTExMZTPGxjGxN6JFLnTYPciiGfaG\/7U1W34Z976sXOzCfMmQw4pmaV2NhISHs0EMzdHLmCDAZMlQmzICjeMsgkOeV3KUdQGwCSPtaaW9zoRwYfG9Q55yS7a8\/IXlXTT2lG8\/5g7BqHH6eEIaXJE1HsdhT4Yz8QFfUCC16x6OkfCh6Dr3ZucC2QfXP3\/yi9Qc+rhOgPIhXjiPF4Bc\/YGDgAN6TyUlB9r6FBkMlOYUGzY9VWVT4WdyeCMYc4OGujHD12pqTGz+FTk595lWEFZ4kPnmIhqZDMaqJOBJxAlPxthUbeAk7LhVM3tZ9HpZfnyXhtVSk8eTTbjZ39K4dptidxydGnKjYSpXpkY795U9fpNmIOwQsFIVKi9myMW8Z1kycfgEPYfBGxZMgDo+asmeOQbTl\/bFzrbwvraDL2mfYWg7gBHp+mYJ4IXqcDKd7o2+nzOt9E+wTLXWNWGdu7bpjCZZ4+k4UaggcXEvojt2qBARVHI5EDo\/CunWBfCIdYL06S6+KYYDhxEc7LhOvxO7l16Mf46nQWE2rcj4sjhN\/6NXJwzgFUdWMZIN4Qg+Aq5ia9o2azIDRWQWU7dY5QCpaZZqtvSVaUCgtN0hBCxaZV3aq7Ev3OEO5MIW3zJpDG1T4HoNCfJ\/r5JGoat7cEieM0FeDMis2xseTVzb5PNJsoCvtpJLiZUqbsy0WjNBWb6siT7ytaZTbEVQHEu\/IcvGJqpCkL5CtczM67CAzMpGmGVUounqCn9XMfa5ajIS1ebKkRSBqz2QKRzLdWssDDKOYgZlR6ahFvsioA9EzN+DsYfxdz7ABkF5EYfoluc9h145zuQ63Z2woZ\/VegpS8bOQEOc6qjDj36TLNlqiZHOtO2xpaOAeq5mlMKPdjvH43is4rIReJyA7LIR62LHIxr8H4dt8VUe7U29blEHm96QgbF6Cs7yJVYot5dHsLBhSoEwm8qSbqIbs9QlsEaaMPBo9YnZx+8zill\/DDNcsW5q5DlTX9J6U41+dgVda+q12mdoIu38uss7+Pb8EPP0jL4uKvmZ54TEWafARFksulvTy2WYNO8Sjl48JvFdXgkA9P3hjWDaFdLrjxlW0s0jpceVzcBK7kdtK0c3IsRLp4s1kevg0Z9c9MM007FdESoxjAxb7xcd7CbQacUQc1o382QJ\/xL0wR20gY4Au48lYj62m1EV\/i5To8AbmmlgdRnCZw9YSyEGpPSaY0LMCqPu1ePtEA+nfoq29nMST1tQsoguH3tyM7nKZqUG3pmJh4mvigIWHJzRGLHPy1usi1AbFoN0Atp2hhBo8L+valDWaoAcLCdZh6VZ7FEecZTrAg2Lfui\/CqvmYJa28xKR3Xzo3Oeof\/ZUFIvYRPo8o4GLvVxUk0EcW5UsPC7OduV5vf3ELior37dL\/1yTe4HniQxD2BXLmhXEVRzBQRXltkzJltQEr3jcJlAvaERwYy+XZVYPIB31d77Boqs64Kdrj+ik6LMDBVjErsv0KAgrm+mtrndqfSUyOMX9EVjbRF5DyMVCFLYEv6M472lvTLq6XHVRLxbYz31RVKhhrSaUdEcPc2rzhK+h8QrKtAFMIdlhHEvcBiKLTGlOAfzuZdy6c+7tOlbUHPQj+qcnSP2ijJcKOutAIeiGaSbLjhD7Mn+xcF0rl4VH7F3C7cv2ZmMjRUtP7f3vFcI+GgqHWhuqqclmc\/eTz4oSpoF9ebXp4M0LFYcAxsl7tLbR1qGECuyhopc2Tq09dFhcRddEsBvl8GGV+8WGHT7BQHhcvR5BDeVC03KzQY1BHTzlp\/dmZ9cCfAFcywam1\/jBmxj3fOYjJV76Uq9naWI0SvYr2BxtehAnFCTiYKr6DeUTzdCx9QgWBlhBP4Gv1ZPWCMsvGunGHFJbNutqfcHpsBvABi\/1wC4vIwY4pz6+j8WqpxIXTbILakWF\/A5bWLCAUTZx2LoL9bkA8G\/7SQEAAYenzQgN32UBD82aYPonk4jI2txsqQFs7tQLmYdUxPQd8JiiBJ\/cg0MmOW3MDULUH4c2Ko+HyFnNmTLUyLBwAM6Nmu6FywNCYaZdStXDtM8psXuTnxVXjOPuWDCDAI9xLbTwpZJciMO4dre0+s7B0hI6PMyZCqD+r0RpIFzCsJomFwN8palmj1hoK4vNNzHLaiVNN95YMuWFviHAuyeB5gEq98lTTTZDglz1ucFE+VXbibtcMZGnqw\/kkLykDGhNT4F7Cfbi\/7TdqsWoACxTIhQdPILtosLyZNYRj7R8K1d9FbnXIy2hqc1H95HvxISLwCOGjEAwI6pJDYJLLLi5ooX0\/gMlzqCt77M4SMxnTnX8CLfKczFtph8I1j26+UqmJ3U\/2ehRRuiWt5rcUk4PmvFWZd5i4YSLZt0jGqUGD0aSNq6ISvS4gr+JXX9D14IAln\/qbNJWoFNVIFd0g8tXfzkraKSi6RrB+jPd\/qc06m8AOJcjgAyKt7TFwLLnHwrpzPQvU69dvczKZUkW9jRQA8eTdO3EzUXgk1YLh1kx8RwV64A39esY8ud5FMFCwGql5KCEYF8xCa7OgXe0\/7sXrrkKFi+oBujBY3I41OfEkd53hSXMEnDDPwYbD9buC3sqtj1iKjOse\/kuY77BZuFfj13pyzaOE\/68Qy7SMrcVc23h6GQ2n60HOY1he9chHOzzJjj55Xp7AVln9QBaLz8jZslEGcaFM1Yi74y7nJKMQureRo7vbkxjgNGwZp7JEuCL\/uVcFVOvBIhiTT3nAoo50iR59EZCca1+FyoG5STqVcrt1pUaOUZLCmBpRAmC8qchecYTQMCtmPDAz6j7n\/L1SCOiL0978C6pjPnZsfSp0bfee0LUmx7I+wABBrDerYeO81rbq7JM+jF2\/doJhj51yqQGc2w\/PRx8Gaao9gDnGcOPuDpYjGf8ivybEpMZHIDI\/y0wigFDv6fddG01b6Hug4sVhHaB6oZAACl1OmrjiOY8xK3HqlV+lo9jOj4CGYaUasOhwo\/lLK7ffUWzpdhCEl24BYyvyCkRc446tuMDgkAFcPUCkrUBi1mGToInxC70U9SzyyVN4RfPI0vbKpJOCAYKABY7+wQJ17I9Dc7dJe6Kp8xMv8sX+pVfY3fNpfwa0ffTftmHNWab98GAptlwAbrFZahdz6WjvXWm53ym\/77Agi2mSwhCF4v3IzMoHZnzHgyzoqFq5bmnNAV45uGFe3uAeCNob7KfF5g5daFc0Q83K1l+aswNwvwCCIH5z98Q2+6cucHRvr7aLJ67CZBoI2njgVtVVPApLm06p6w07PmnMI3LNxdTNvxKcMURJX6mIOiS0CqA1NsRIW5nFsl0BRjtj2Td5MyOEHV5QhbulYQ34QlcJUmsSqXLyTCdy7D84mg4mUHW6Ymo00ueyf2XIZ5WPRgN9bF6hMSXJs48k\/RUxHQShiGDXh6+5ivsbLsFSVpqPB+DcQt91Y9ymK4mhfQrT+d0jWHP46M1QHqZG64WpBSO7SB0P4V6HYnjzein9IAg+OmgmMTlSzChpgXAaSWGSfGcq0qhSLhs0QrOezm1UtWo7fLYs4kRvrzfEhWFeXcAY1sZYb7iPiexoAMgiewbcJHfxhXDxHxvKESaKTt4qanTz4YDxGNGW9Lrvjne8NMzQyLtknNZNUjTiMyDjcdhEjIx9KnOKD5b8qVd80DYlH8qhvhDbJyTlcyWHihwJNHN4F5x9KrMjtBO768cF4q\/9AlRMyBh8eQ9JrBfWViLWB5+5gcBUC7cVgJkpEve4uP6QIhZkPfA9m5xdNHpBRBmdknLiIF4sCGCUGb44LiIfOACbl6LbGT13oypGvi0kLj6iqhOpjdb9PsSQifPgsVhXmAv4lSnbbx7Z80yf5SegoeQXWYK6MuqtHTCv3WxKnT1y8FJTgHKjpYsSLkzlL2\/UBetKqB\/sAaS\/K9AbSXifHOIlqVYVMTNajPwOTEVpfEdRsSwEWxkLF17K5PDBrs87M7XfukVQCufLnjf9sgzkIn98FyWQCLtQIbIhRkmedS1hvS4kDpQAHo8WIq\/g95UVdFT7\/WZpc+7h0AmIW+D4tNu2cYrXz4zzGlYukZHNOIqHEr2oF7hs7NIRPw42zcdIs1HEGyLFM2Pti6t1V1PSNhpuzhZEqoZwMw5+GPyS08jfDLSjhEF6FCAYekrar1ZiS3dXI9ZyhbM7jgIYFCMWZk9K\/+F5gVDY8O3MIyzvs2wBgALkNzC4iowztNZtPCjI37AVMSWmgjwX9JBQ\/GNC7ZkGBXweg6y4JekjcI1nBxQy7WcqXstt4EmlzEUeW4NO\/m6JYw94nZRWqDMzrDYUvU9T5urxW9cSDptNRz4jdCLZenseIotJxFOF9DOvASDnIf7KZrq6o99+f5TEggHVwDoSWSu6I8zuw2LOoXq8Lusm6W4836aePie0rVglaRiIW6d3T0sQRTzarMMpO4isHM9J\/rlASJ\/YEMGNghcaCHPGjzuQoV95NG5T+xJbqVy0t3coE5j2xgY3nZni0lMK+owvCI59DGj+UsNTu8sOwbIPsE8mX+8QaJTHG6L984q9zHSKoxsDM+XS8Qs9CpGQpfIc3YODXLOzsmMIiYnq4C2sRcdmkEQXJieLqeN30KB17T2O6jKmRk7mRF\/JMwCXgYdJSzGnox0XA18qgC0AwEupNVcogaFZ3MCFNGEpWTbM+muir2uLehi9sh8IcPSme\/KTfgZnS1D+kt9e7A9VHnBhmCcmkqFPMnWcCsjtZIkLIqQa5RIKN50JuF7FAMHM0UrgOe9UwwUBM\/pbFaLr42buijBXncmb7zS2Cw+hIlAFJnzHE4Kyzk38V6dImkC6KmK\/ekXln+R0bI1LyN7yy9A22y\/sl\/LApVDPEra9ihg9dnMKtlPWTVNAM0tkARDnZXqPNSYFdJGAW8qSJnVeoiUlR8wWyKtWWJfWCX5YZOfXH+Dck14RGyLzJf9MQAz1+9y3lbthMZXHcfVgZ+ZxsJG7EBEagQRW7g7I7r1mJwvJrrXZumTbT+tlWYE8jXO9xre9ZmTDvVLU9acnZd2hz8p\/\/5hLdE5+hQtspQBQ98yBM3r0cq4o48YjO85qhprNzAKLUUGSEvCihqy+qLppYw+F1YUX0ZKP3J5txhguGKLKCBmIcWdTFQXRtDXOG4SOFZyVpWS1uwoRP+VndUCkdthxj4+TlHIaG6n2muABIFFVg\/CLtZ\/dNzO7stShTEy8o8Rj1WiP34kLpMXvXmcvW6Oa2PcB6dHlkrT60fPLvMoT8Gr7iC+nwZPDBMKS33QIy4gsOV\/iq+G\/\/0o4RBsB68Mx964qe0LzhwZtiiEzuDP1seVQSsxNhPL61Gq2BuBjyv2feayT1cBwro4MXVW+I4N3s08OnbGkk2KVr7OwLSJ9Juuf29pNu9fFVGs+JPnx2SuBZSfl8nq9zxCNvjHQbWeF58036YSBs53E5\/Q2mQAHN4yuLrqyMVH5a6IOj7hiiTF2vsZ7XbBuIqFw6oqfSmklr8O\/1roPkwCJZ0VnUuhZyBmE2+\/fr0+vAvrJM6WPp4f3GxpEX4aQ7\/J\/sJQQsDCUd76RoeeH180exqP8wgUVcRKfbH0bEc++nuIxaHI4Z1UtABU04ZWmbQyap\/BVqHwgEpfEzUuqU5C289b4X+TX\/ieQb0+YwgoQtzxidJiqoYUL+KuIBEv0DGRfIB+nObsgWNwnFTNzfRMo+muDhzBOuJnRyHAIxUb5iqll116HfdpJJQDN\/Pd7Lv5KNxQADYtd0Qz5AMOGbN1C+xmiO9kpPz1DuS4Bzxn774FPJrLbUPKmuh\/yx7jOz7YcCEn6ns\/Rc7bYnl4\/V1aoB7EMoWIrEqngneAy0pC+BPQ\/5gDscRMnz0Hj13pt73PbpGO2kUdujHDP7R33c+vSfZKycJy3W\/O\/62zP\/CQIUA5L229rAnGuEemx74o+XXj010eGy5OAmB9dg81zqY0rvDRhDS3DUHGsvY3hBvUz2oDHV5jrEr6HiORQThHILIdl8F95NtiiAz62XhuvoOcdbitmfd11CzdbfA9g\/FoLb+HSp6NTAvkeDCe5BFM5buuw5Sls+vyPRO1gA0Tm0\/iBGo6iTqJ2d3+7hbVXfirCc5FvsPMR5vydRVIU5r6ThyHzkF9HZaWYq1OIfU7MaUXyoa3MNpNJk1\/Tu9V7DHyaPsqniYZrYnipi2\/Yl\/IMvmK+octYIkOUhnmpH1MR5qF2CEvd1cgLSkTHj1NmSJMFq1p6LOKjtoALyTLJuAiw60ol4Vs2bqYOwrTj7iPsBUaCKrBPHtGvKHWPFbsLPNc377KEbtV9vtjyFnaQo2SRsgfw6+e6TIFtg\/4jS4ntiY9jkVbDgNVCiQAAUfdy7PamMW1lRPHa7hcSsNJJ6RDxfZooEXG2whLy3henIZJI0VIDN+F6jQN7u3jSiVuw+XG5I2h8mnzyU4dq5DoZxCafiV6h\/Dbw4KUd3wxKheL8+oDH5SKT5GeCUEbN7ScI8HrsMll3HydKAylFDR4+wOIJzUfZIaizQWBAPVcrzuOfh0ffpvBCEN2\/CNsl5TRE5IfpQm1BEQevNrsWH9Lg1j3NzPBLZSO7dCRH4\/U0HvZLjamye32K3zseyNJ+vC3PoGmBJSG5UYxvDsYTusCLW13mDYLKahVxm4conIMEzBvVXFfBO+EBh5Qd+RQ1iiPnyDFBaba2pzcmOSDjHd7gYqzEU+gB2BRfoNkjXH6HbNSSsBpdhTfsvrYTDS5DMBK24npMxs\/hTFJnAMDdRY1G0z0FVzhDFXFzxoNzLW61s1LxLpppWI3n+S001ATOoUInoICtS936ckr+9xBqcXUaMpFH8cSGN0BEDP45K000BR8sXY9TNYId2vBpTb7t2fuOoMgb13oiUFCfBkYFWTkPOwDV9j\/qm\/bK\/llDBj2MKUtrzccdqTuoGx7vtaob8zd2b0NXfbukkZpYXWeAx8o1sNFVaG96qH0sx\/IBDETit0wQe8Wa2nRSp24Die7wzpv1iPng7cm0pjMxxH+BuijAeVma0CtYD0KQjQ7XnSBSM1R5aTWG3GRT1W5z8lqmwCoIGL+OW6sfSd3IrsKqyhuo0oZeKCEZXKB\/XNOfboAgQQg+jZrVrN\/aDb864gwshJ84e1Gw5nM70L1Le8AU7uSGCCliPopWn\/OJUi40M\/T+x35V79pSDaiFk01KFN24O5QKPeGW7OQ9v5GXb5Uau+Voh\/WnS7IG7AonGvnbsUXvxx99J7nZTGqLvcilcjYJOy63vyfHL4kREuklsg1ltrjNT7S0DSZrRJp7EmItLt67YPIV622OA1UbTlua\/ZF33VDSy8KNxuGf+kUbQ7n4PjMgKhYnAaU9nqnXqzfxxOEWCOA04QGmDa4M3f8otctLxJIxvrLm7AqtEpXCDKOgjgt3Wy7KuWzaf00FaFavlAS1lPGxdwb2VnAqDcDpugVs+v9lFTkt4gBq4S02G2EATGHORNtZ10bsXG4pSnsxIPXMST75gjvm3UUezVJkmLKo+YDZ+fUOMkLCmbeC\/mLNwfcm0jXzMw8N0MrXrm2Snz+81s+\/aNmrgQkPFtV9mn05rIRudVC7tOkGhbn2uZLXqIWidBAgVXiZPn3318sTFxhSaiiGVcThiL7EjsrRRBuExXvwVHt0GY7qSaG0yeezcQ2aQD+ptf9atpy4JsliApU4t+b8vjPWpF0b4\/Fqx8iRuIkDC5rbHKUkBpfl3rWb2qrAnvUJTTPJF9+PXA17rnRo9MVKVfKORf+U1aVdv\/Xa8zujv5Nf8PuSMKFbHNWg7ix9xFWdk9hZ5Qx61mwoW+hJ4SoRUA77mSgvWes+WLIkJ5ShBm11ctZNprG4itqHdJZVk1fRiu8902sczd5Nr90aPCPm3PKj3+1GsHZ2pqOgm4OR7c3d5OV0wd58ewqeyM3FMBO9u4vYBaaokLK9pShGK7KaCYlgW3rA3hZyx9Xmn2hM3mnrBNq7YkvUtwwYH2nfK9u+lep5lyGZuhAidRCGXXWLvXln0WeCfts1eroqVcN77\/8QZRPMNoMR43F3kTdbl0XKOlkJLGGvIoidXbiwU01REYgZQxWxI5kQNtlj10QRWKslgGtQIuAoeBSKVlPFT9rNf7ieIwh0MSDYAWwa1n318c8sYyY9fhwI3TUcF5lv510DTqw8Hhw+fG4t4vAu3yTEdX5o51pkz\/ajYtX6WZpVyS86jEnWeoXhpTr+R3tA0EojTlXCGdL9leS5dex3BwNA4SNPw+V5AGWL\/Clu61ZSN32xtlhfszOAnB5LFhIpoAaXuNsUqANp5hJNxxV+ZakYcSB3AejgmgGl2quTru\/D5JnBe9pd6pdJwVnDm88HgJBSQEwVt2CgeQLMo28qnJ8zzlllzk+aQNsI3JBztwRVnd7FcJH9R+quzOTD0RGn3lVYb7WgAzMXdMmrdfwlGp7EWk7Dg9cluYI4+Qj\/HqMj0+NxFE9B8vPwrWnS8nY\/TG7ulZNdruPSYZA2n8TGPnQ7DfwPcNoRU\/qAMxOI1A3Nzi+SG2VxKwtzpRZua3LaKqo3paOIu5BfaomeEyvgl\/erRkmXvSc+MChM2oWf+2i4+TARJNR6YeiNCs5NEjISjIkIXjrpR2bcBbMZ76NdVTUpEIVMpUlCeOJJlbBS0O5QMineP64TNKOwVBpCnCmya5CUqwuFuTbWbxtyvCkNgLY8zPqms8biUGoL9GuIS\/REJQNnWZvPtn3JsqqDGVqOV8nbtvCH3ethJ6k0+uEyHJx\/wjOMvh\/UqIPv4XwPtMPJW7Kr189khMNqcIbFURLNoTjrqzKyW7eG+qMEBgSQAq7Hn+ko08dsddplLbvknJ7RSx4B+oBnd4yQUUNvEi12TDMt\/1jQ8MmbzbOcWh\/RKDWZe3CiODcx4DP1EQC1uTgh2i6sPCogpGEc5E6NTP+qAekrTm7b0vQZONxdFOtuczlGY0qUmgfQTM5NrRH\/BdIaaMbYr5uhtgR5RkyDQzqSPNIrpMWrzJytp5epIEhLuBsIuGyoGpfk+a+2WDjR2tyawwSJu05zOeK7UUp1n6ZTv3wyraeJ\/PoQFF6H0MdeMLjMytDN+XNNAr2My7TcjgFZpdRx6c8UEiCH9MV6p0amaLwSVzqtG1gIjK5PuZbHpafHiJZmyKdR3nq0vhGeqQ8UlGLYU0J8g9C2ORJUQ7yLmmVERXc9Axk\/1FNKvaicibIGXZFzPaNp\/2umYUNUbS0OLNuqDIJKZw2nCwZFdDHVS8Mwwm6T0dBByX\/mAcMuZw==","iv":"9f15da78a15b0e14c3f81e88aa705de9","s":"cef9c3318e750cf0"}