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In-store

Harrods fine-tunes customer experience via employee etiquette lessons

May 4, 2012

 

By Rachel Lamb

British department store Harrods sent its employees to take etiquette lessons in a move likely to push its sales team to the forefront of customer service and experience when affluent shoppers visit.

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  1. The new administration eased independent contractor rules. Can luxury brands cheer?
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  4. Orient Express lends locomotive to 'Mission: Impossible' crew
  5. Follow @LuxuryDaily for the latest in luxury news
  6. Richemont closes fiscal year with 4pc sales increase
  7. Armani Beauty rolls out retail location in Philippines
  8. Mercedes-AMG unveils collaboration with art collective MSCHF
  9. Kate Middleton presents Queen Elizabeth II Award for British Design
  10. Air France reinvents beachfront pop-up at Cannes Film Festival
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